What’s your return/exchange policy?
As friendly a policy as you’ll find - if you want to return the bag for any reason, you can quickly and easily set up a free return within 60 days of purchase.
How do I set up a return/exchange?
We want you to love your new bag. If you need to return it, reach out to us at firstname.lastname@example.org and we’ll send you a free label you can use to send it back.
How long does it usually take to receive my order?
Your order should ship out within 2-3 business days of being placed. Then, depending on where you’re located, it generally takes 3-5 business days to reach you.
If I need it faster, can you make that happen?
At this time, we’re unable to expedite shipping on these orders.
This bag looks really awesome?
That’s not really a question, but we agree.
Will this bag work as a carry-on for my upcoming flight?
Yes, the Garment Duffel is a great carry-on option. It's TSA-compliant and should fit perfectly in the overhead bin.
I’d like to place a bulk order. How should I proceed?
What a great idea! Reach out to us at email@example.com and we’ll follow up to get the ball rolling on your order.
I can’t find my shoulder strap. What should I do?
First, make sure you’ve checked in the shoe pockets of the bag. That's where we store them for shipping. If you still don’t have it, drop us a line at firstname.lastname@example.org and we’ll make sure you’re squared away.
Is shipping really free?
Yes. We can’t believe it either.
What’s the maximum men’s shoe size that can fit in the shoe pockets?
A shoe up to size 13 should fit without any issue.
How should I clean this thing?
We wouldn't recommend throwing it in the washing machine, but spot cleaning with some gentle dish soap like Dawn and water would be our recommended method! If the bag is super dirty, a hand wash in cold water would be fine, too.
I’m digging Halfday. What else do you make?
Glad to hear it! We’re always working on new, innovative products to help make your travel journey better. If you have ideas for products you’d like to see, let us know at email@example.com.